Student Experience Project

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Physical Distancing, Not Social Isolation: Creating Supportive Learning Environments during COVID-19

When students are facing stress and uncertainty, whether due to individual circumstances, structural factors, or a global pandemic, instructors can have a particularly meaningful impact on their experience and well-being. During times of transition, students are vigilant for cues about whether they or people like them are seen to belong and whether they or people like them are seen to be able to succeed. As higher education responds to the spread of the novel coronavirus, we and our students are facing tremendous upheaval in our daily lives. These disruptions are likely to be especially pernicious for students who are already structurally disadvantaged, such as students of color, nontraditional students, students facing financial strain or housing and food insecurity, students with disabilities, and many others. As a student wrote to me when I emailed him to check in, “My current headspace is filled with worry and anxiety. I am not confident that I can continue succeeding with the revised class set-up.” 

As distracted as students will be by the constantly changing events surrounding the novel coronavirus, globally and on their own campuses, they will also be listening carefully to the messages instructors convey both deliberately and inadvertently about the degree to which they:

  • Care about students’ academic progress and their individual well-being 
  • Recognize the challenges students are facing 
  • Are working to restructure a course in which students can learn and succeed as well as they reasonably could in this global crisis

The Student Experience Project seeks to improve college success by transforming the student experience, so that students have a sense of belonging on campus, and the sense that they can grow and succeed there. This matters more than ever during this unprecedented period in which students’ learning and functioning is disrupted by the novel coronavirus, by moving classes online for the social distancing procedures necessary to combat it, and by the resulting economic upheaval. Attending to students’ psychological experiences is one of the most significant ways we, as instructors, can help students weather this massive ordeal.  

As many of us rush to redesign our courses to be delivered online, it is important to consider the ways that our decisions impact our students well-being and academic success. In our communications with students, and our restructuring of the course, we can meaningfully impact students ability to navigate this challenging situation by explicitly acknowledging the realities and difficulty of this situation, and finding ways to convey that:

  • Feeling overwhelmed and anxious is completely normal in this extraordinary situation, and not a sign that students cannot continue to succeed in their education this term and beyond
  • Difficulty concentrating is a common effect of stress and uncertainty, and not something wrong with them personally
  • We recognize that each student is a whole person, and care about their overall well-being, not just their completion of our course material
  • We recognize that not all students are equipped to transition to online learning immediately, and that many students may not have reliable internet access or personal computers from which to work, and point students to resources available as we learn of them, or facilitate opportunities for them to share such information with each other.
  • We recognize that this situation will have a disparate impact on some students, causing additional financial stress, increasing housing and food insecurity, throwing caregiving arrangements into disarray, and disrupting accessibility arrangements, and that we are prepared to accommodate those situations
  • We are all going through this coronavirus crisis together, and although we, as instructors, are not certain of how the course will ultimately turn out, we are committed to making sure students can complete the term in a way that is not detrimental to their academic records 

As we strive to support our students’ well-being and success during these challenging times, we would also all do well to remember that all of the above points are relevant to our own lives, and the lives of our colleagues as well. Many of us are navigating online courses for the first time right now, and those of us who have used distance learning tools in the past are still likely not accustomed to putting such courses together on such a rapid timeframe. Like our students, we are also navigating these waters as whole people, who are impacted by the stress, uncertainty, and cascading impacts that a situation of this magnitude brings. As we extend understanding and support to our students in the coming weeks (or months) as they struggle to adapt to their changing learning environments, let us all also give ourselves the same grace. 

For more resources to support students during this time, please visit the College Transition Collaborative’s COVID-19 Response resources page. 

 

Authors

 

  • Christine Logel, PhD, Associate Professor of Social Development Studies, Renison University College, affiliated with University of Waterloo, and Head of Research, College Transition Collaborative
  • Kathryn Boucher, PhD, Assistant Professor, College of Applied Behavioral Sciences, University of Indianapolis, and Principal Investigator, College Transition Collaborative
  • Krysti Ryan, PhD, Project Director, College Transition Collaborative 

 

 

Launching the SEP: Kicking off the Initiative to Transform Student Experience and Increase Graduation Rates for All Students

On November 11, 2019, a collaborative of university leaders, faculty, researchers, and national education organizations launched the Student Experience Project (SEP), aiming to help universities provide supportive and equitable learning environments to foster a sense of belonging on campus. Working with six public urban universities, the SEP will put into practice more than a decade of social psychology research demonstrating positive experiences of community, belonging, and support on campus and in the classroom can increase a student’s likelihood of persevering through academic challenges toward graduation.

As institutions of higher education enroll more diverse student populations than ever before, national data on college student success reveals the urgent need to design campus environments to foster equitable learning and achievement. While institutions are testing, implementing, and scaling innovative practices, they know that student experience must be transformed to ensure every student has an equal opportunity to graduate. At four-year institutions, 56.4 percent of students graduate within six years. Another 11.4 percent transfer to another institution and graduate within six years. Completion rates remain significantly lower among students of color, students from low-income households, and those who are the first in their family to attend college, who face barriers to entry into college.

“Every student deserves an equal opportunity to graduate. The six universities involved in the Student Experience Project are stepping up to advance a promising and bold new avenue for helping every student achieve a post-secondary degree,” said Shari Garmise, Executive Director of the Coalition of Urban Serving Universities and Vice President for Urban Initiatives at the Association of Public and Land-grant Universities, which are jointly providing support for the initiative. Research shows that when students experience a sense of belonging and schools provide support in and out of the classroom, they’re more likely to persist through academic challenges and earn their degrees. >We have emerging tools and the will to take action to change this.”

The Raikes Foundation is supporting the SEP and helped bring six higher education organizations together to advance the initiative.

“All young people deserve an education that prepares them for success in their careers and beyond. However, in our education system, race, class, gender, and ability-status too often predict students’ chances of earning a college degree. The Raikes Foundation is proud to support research-based efforts like the Student Experience Project to create a more equitable path forward for students, in this case, by working to foster a sense of belonging, community and support on college campuses,” said Jeff Raikes, co-founder of the Raikes Foundation. “We’re excited to see the innovative practices colleges and universities develop while working collaboratively to redesign the student experience.”

The six participating universities, which were selected from a national competition, are:

  • Colorado State University
  • University of Colorado Denver
  • The University of New Mexico
  • University of North Carolina at Charlotte
  • University of Toledo
  • Portland State University

The institutions will collaborate on testing, implementing, and scaling innovative practices to transform the college student experience and support student success.

The SEP will first launch with a focus on improving equity in students experience in science, technology, engineering, and mathematics (STEM) disciplines. Significant data show that students in STEM fields face unique challenges to feeling a sense of belonging and staying on track academically. Once piloted among students in STEM disciplines, leaders will create replicable models that can be applied more broadly on campus, for students studying in all fields.

“As educators, we have a role to play in ensuring students feel connected and supported, which we know is a challenge in STEM fields,” James Hook, Associate Dean of the Masseeh College of Engineering and Computer Science at Portland State University. “The SEP gives us an opportunity to learn from each other, become more effective educators, and train the next generation of academics to contribute to our field—starting with putting student experience at the center.”

The SEP is a partnership between six national education organizations committed to tackling inequities in college education: